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Ordering

Can I receive my order on weekend?
You can place your order 24/7, 365 days on our website.
We deliver twice daily, including Saturday and Sunday.
I'd like to know about system maintenance.
Our website will be closed for maintenance irregularly. Please accept our apology for any inconvenience that this outage may cause.
Can I order by phone or fax?
We are sorry, but we do NOT accept orders by phone and fax. Please place an order online.
Is free delivery available?
Delivery is FREE on orders over 200 RMB. If order is less than 200 RMB then there is a 10 RMB delivery charge.
Can I make additions to my order I have placed?
We are sorry, but you can NOT make additions to your order due to the computer system.
Please place your order again. The delivery charge will be required on each delivery.
Can I cancel or change my order after it's been placed?
You can NOT cancel or change any order AFTER the order form has been submitted.
Can I return my goods?
Returns after you have signed the delivery receipt will not be accepted

 

Payment

You accept cash on delivery only, and do I need to pay with exact change?
The delivery person gives you your change, but we would appreciate it if you would pay with exact change.

 

Delivery

What if I failed to receive the goods at the time of delivery?
In the event that you are not home, you will receive a notice of redelivery.
To request for a redelivery, please call our HELP DESK or submit the redelivery request form.
We cannot guarantee freshness beyond the first attempted delivery.
Can I request a particular delivery time?
We are sorry, but you can NOT request a particular delivery time. Delivery time may vary depending on your location.
Click here for more information.

 

Product Information

What if the goods were damaged? What if I received incorrect goods?
Please examine the goods on arrival.
If goods are damaged or missing, please contact us at HELP DESK,400-816-3686 immediately.
We do not accept any returns AFTER you sign the delivery receipt.
Where are my goods delivered from?
In principle, your order is delivered from the Shinsenkan distribution center or manufacturing plant, not from our stores.
I have a request for a product that is not listed.
Please submit your request via the Inquiry & Comment form.
The goods I received are different from the pictures on the website.
Please note that a product image may differ from an actual product.
We do not accept any returns for this reason.

 

Password

What if I forgot my password?
Click here if you forgot your password.

 

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