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Shopping Information

Shopping Information

  • Everyone within our delivery area can enjoy online shopping.

Register and Update

  • We recommend that you register with shinsen mart on your first order so that your future shopping will be quicker and more convenient.
  • Click here to update your account details.

Security

  • We use 128 bit SSL technology to secure your personal information. Click here for the details about privacy policy.

 

OS and Browser

Please ensure your browser and PC are prepared for the online shopping.

  • Windows OS or Macintosh OS
  • Your browser supports Cookie and JavaScript.
  • Your browser supports SSL.
  • You can send and receive your email.
  • Your browser has Internet Explore 6.0 or later.

We are not able to offer support of setting up your PC.

 

Placing an Order

Notes on the online shopping

  • Please be advised that due to human error, our site may list incorrect pricing. While we make every effort to ensure these mistakes do not happen, shinsen mart cannot honor incorrect prices. In the event an error is found, we will inform the customer. At that time both the customer and we have the right to cancel the order.

For example: Egg 12pcs per pack 20RMB (incorrect pricing) → you place an order → Egg 6pcs per pack 20MRB (correct pricing) → we nofity you → you have the option to place the order with the correct pricing, or to cancel the order.

  • Because of the packaging process it is accepted that it is not always possible for every packet to have exactly the same weight of product. Therefore the weight of each individual pack may vary slightly. The price of vegetables and other products may change depending on season or the market conditions. Please note that prices may change without prior notice.

For example: Chicken Approx. 300g 120RMB, Radish 5RMB per pc

  • If you cancel your order without any notice to us, we charge you for the goods ordered and delivery.

Order Confirmation

  • Soon after you place your order, we will send you an email message to confirm your order.

Item Price

  • Prices may change depending on the conditions such as season, sales.

Stock Item

  • Please accept our apology in advance, the goods that you have ordered may out of stock and unavailable.

Others

  • Your order will be processed when you click "Submit Order". An item in your cart may become out of stock before you place your order.

 

Payment

Payment

  • Payment Method
  • We only accept cash on delivery.
  • Do not sign the delivery receipt until you have examined all goods at the time of delivery. If goods are damaged or missing, please contact us immediately on the spot. Any return or exchange after you have signed the delivery receipt will not be accepted. For the details on the damaged or missing goods, click here.

Delivery (Area/Time/Charge)

Click here

 

Return Policy

Click here

 

Help Desk

Click here

 


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